Privacy Policy
Company Name: Malkatech OU
Website: https://malkatech.shop
Phone: +372 515 9177
Email: [email protected]
Address: Moisavahe tn 25, 50707 Tartu, Estonia
1. Introduction
Malkatech OU (“we”, “our”, “us”) is committed to protecting your personal data and ensuring your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website,
purchase our products, or use our heating and ventilation services across Europe.
2. Information We Collect
We may collect the following categories of personal data:
2.1 Personal Identification Information
- Full name
- Email address
- Phone number
- Billing and shipping address
2.2 Technical and Usage Data
- IP address
- Browser type and version
- Device information
- Pages visited and interaction data
- Cookies and tracking technologies
2.3 Transaction Data
- Purchase history
- Payment confirmation details (we do not store card numbers)
- Order information and service records
2.4 Communication Data
- Email correspondence
- Support requests
- Phone call inquiries
3. How We Use Your Information
We use your personal data for the following purposes:
- To process orders and deliver heating and ventilation equipment
- To provide installation and maintenance services
- To manage customer accounts and provide customer support
- To send updates, invoices, and order confirmations
- To improve website functionality and user experience
- To comply with legal and regulatory obligations
- For marketing purposes (only with your consent)
4. Legal Basis for Processing (GDPR)
We process your data based on the following legal grounds:
- Contractual necessity – to fulfill orders and provide services
- Legitimate interest – improving services and preventing fraud
- Consent – for marketing communications and cookies
- Legal obligation – financial and accounting requirements
5. Cookies and Tracking Technologies
Our website uses cookies to enhance functionality, analyze traffic, and personalize content.
You can manage or disable cookies in your browser settings. Some features may not work properly without cookies.
6. Data Sharing and Third Parties
We do not sell or rent your personal data. We may share information with:
- Payment processors (for secure transactions)
- Delivery and logistics companies
- Service technicians and subcontractors
- Analytics and website optimization providers
- Government authorities when required by law
7. International Data Transfers
Your personal data may be processed in EU/EEA countries. We ensure all transfers comply with GDPR standards and appropriate safeguards.
8. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, including:
- Order and service records – up to 7 years
- Marketing communications – until you withdraw consent
- Website analytics data – according to cookie expiration periods
9. Data Security
We implement administrative, technical, and physical safeguards to protect your information, including encryption,
secure servers, and restricted access controls.
10. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to access your data
- Right to correct inaccurate information
- Right to request deletion (“right to be forgotten”)
- Right to withdraw consent
- Right to data portability
- Right to restrict processing
- Right to object to processing
To exercise your rights, please contact us at: [email protected]
11. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from minors.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
We encourage users to review third-party privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
Continued use of our website signifies acceptance of any updates.
14. Contact Information
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:
Malkatech OU
Moisavahe tn 25, 50707 Tartu, Estonia
Phone: +372 515 9177
Email: [email protected]