Refund and Returns Policy

Refund and Returns Policy

Company Name: Malkatech OU
Website: https://malkatech.shop
Phone: +372 515 9177
Email: [email protected]
Address: Moisavahe tn 25, 50707 Tartu, Estonia

1. Overview

At Malkatech OU, we are committed to providing high-quality heating and ventilation equipment and related services across Europe.
If you are not fully satisfied with your purchase, this Refund and Returns Policy explains your rights and our procedures regarding returns, refunds, and exchanges.

2. Eligibility for Returns

You may request a return under the following conditions:

  • The item is unused, undamaged, and in its original packaging
  • The return request is made within 14 days of receiving the product
  • The item includes all accessories, documentation, and components

Non-returnable items include:

  • Installed or used heating and ventilation equipment
  • Custom-ordered or special-order products
  • Products with signs of wear, modification, or tampering
  • Digital products or software (if applicable)

3. Return Process

To initiate a return, please contact us at:

Email: [email protected]
Phone: +372 515 9177

When requesting a return, please provide:

  • Order number
  • Your full name and contact information
  • Reason for the return
  • Photos or videos (if the item is damaged or defective)

All returns must be approved by our support team before the item is shipped back.
Unapproved returns may be rejected or delayed.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered.
  • We recommend using tracked and insured shipping to avoid loss or damage during transit.
  • Malkatech OU is not responsible for returned items lost or damaged in transit.

5. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
We will arrange a free replacement or full refund depending on the situation.

We may request:

  • Photos or videos of the damage
  • Shipping labels or packaging details

6. Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds are issued to your original payment method within 5–14 business days.

Please note:

  • Shipping fees are non-refundable unless the item was defective or incorrect.
  • Restocking fees (up to 15%) may apply for opened or repackaged items.
  • If the payment method provider requires additional processing time, delays may occur.

7. Exchanges

Exchanges are available for defective or damaged items.
For size, type, or model changes, the customer may be responsible for price differences and shipping costs.

8. Warranty Claims

Many of our heating and ventilation products include manufacturer warranties.
If your item develops a fault after installation or use, it may be eligible for a warranty claim rather than a return.

Contact us for guidance on warranty procedures.

9. Order Cancellations

  • Orders may be cancelled before shipment for a full refund.
  • Once an order has been dispatched, it must follow the standard return process.
  • Custom orders cannot be cancelled once production has begun.

10. Contact Information

For all refund, return, or exchange inquiries, please contact us:

Malkatech OU
Moisavahe tn 25, 50707 Tartu, Estonia
Phone: +372 515 9177
Email: [email protected]